Frequently Asked Questions

To rent a car from Alwajaha Rent Cars, use their website. Choose your location and dates. Pick a car. Fill in your information.

Booking online

• Visit the Alwajaha Rent Cars website
• Choose the time and place you want the car.
• Pick a car that works for you.
• Enter your information. To confirm the booking,

At pickup

• Bring the right papers.
• You need a credit card and your driver's license in your name.
• You will get the keys after you sign some papers.

What to bring

• A driver's license (not a digital one)
• A credit card in your name
• A passport and visa or entry stamp if you need them
• Proof of insurance if you need it

Getting around Dubai by car usually means having a driver’s license, passport, alongside a credit card. Locals show their Emirates ID; visitors utilize passports coupled with licenses from back home. Occasionally, an International Driving Permit helps, particularly if your license isn’t accepted here.

For Tourists

• Passport: You absolutely need a current passport; it serves as your main ID.
• Home-country driving license: To drive, you’ll require a current license issued where you live.
• International Driving Permit (IDP): You might need an International Driving Permit if your driver's license isn't accepted in many other countries. Even people who come from the United States don't always need a new license; their current one works. However, it's a good idea to have an international permit.
• Credit card: You usually need a credit card to cover any possible damage. It acts as a safety net.

For UAE Residents

• Emirates ID: You need a valid Emirates ID that is up to date. It's very important.
• A driver's license from the United Arab Emirates: You need a valid driver's license from the UAE to drive here.

You can rent a car in Dubai using cryptocurrency. Alwajaha Rent Cars accepts Bitcoin and USDT. This option is made for international visitors who want fast and secure payments.

How it works

The process for booking is the same as always. Simply choose the option to pay with cryptocurrency. After that, either scan a QR code or send money to the wallet address we give you.

Which coins are accepted

Alwajaha Rent Cars takes Bitcoin or USDT..

You can rent a car without a credit card, but it might take a little more work. Alwajaha Rent Cars takes cash, debit cards, and crypto.

Crypto

Given the latest adoption of cryptocurrencies, Alwajaha Rent Cars accepts cryptocurrencies as payment.

Debit card

• Alwajaha Rent Cars accepts debit cards.
• Check your debit card policy before you book.

Cash

• Cash is accepted.

What to keep in mind

• You will still need a driver's license that is still valid.
• Look at the rules for our rental services.

Yes. Alwajaha Rent Cars includes basic insurance because it’s required by law. This covers third-party damage. But you’ll still have to pay a set amount if you cause an accident. This amount depends on the car and your age. You can pay extra to reduce or remove this cost and cover more types of damage.

Optional add-ons

• Additional coverage is offered for items like tires, keys, or minor interior damage; you can pay more to lower or eliminate the deductible.

What to consider

• Always review your rental agreement to see what is covered and how much you will be responsible for in the event of an issue.
• Certain credit cards come with insurance, but make sure it applies in the United Arab Emirates. After an accident, a police report is required in order for the insurance to apply.

To drive in Dubai, you need a license from your home country. If your country isn’t on the UAE’s approved list, you’ll also need an International Driving Permit. You must be at least 21 years old to rent a car.

Required documents

• If your home country's license isn't from one of the 52 authorized countries, you must have an international driving permit.

Other important information

• Renting a car or driving a vehicle requires you to be at least 21 years old. Driving after consuming alcohol is prohibited and can result in fines or jail time.
• Before making a reservation, it is best to confirm the precise rules with us.

Yes. We have a daily specific mileage limit, usually around 250 km. If you rent for more days, the mileage stacks up. If you go over, you’ll pay extra per kilometer.

Additional charges

• Additional kilometers are more expensive; the cost varies depending on the vehicle. Always verify the precise amount in your rental agreement.

Other considerations

• All our cars have GPS tracking to record location and distance.
• You are typically not allowed to drive the car across the UAE borders;
• Choose the mileage plan that best suits your travel schedule.

If you get a Traffic fine, we will pay it and then charge you the full amount plus a service fee. Because fines are linked to the license plate, the company is told directly.

What to expect

• We will take care of the payment
• You'll have to pay the fine plus an extra fee for administration
• You'll have to pay the fine plus an extra fee for administration

What to do

• Visit the Dubai Police or RTA websites to see if you qualify for a discount.
• You are still responsible for the full amount.
• If you think the fine is wrong, you can file a complaint with the police or ask for help.

Yes, but it depends on the car availability. When you ask for an extension, you usually have to sign a new contract and pay more.

How to extend your rental

Ask for the new price and make sure the car is still free. Call or message our team before your current rental expires. You might have to return the vehicle and make a new reservation if you made your booking through a third party.

Important considerations

• If someone else books the car, you can't be sure you'll get an extension.
• If you return the car late without permission, it could cost more than a proper extension.
• Make sure your insurance still covers the extra time.

Dubai lets you drive away in a rented car, no upfront charges needed! Alwajaha Rent Cars waives the usual security hold. However, expect to show a current driver’s license, your passport, moreover a working credit card when you sign on to our rental process.

You don't have to pay a deposit to rent a car from Alwajaha Rent Cars. We let you drive without having to pay anything up front.

You usually need a credit card to prove who you are and to pay any fees.

You will need a passport.

You need a driver's license.

To rent some high-end cars, you usually have to be at least 25 years old.

If you want to drive in the UAE, you need a valid driver's license from the UAE, an Emirates ID for identification, and a working credit card to rent a car.

• UAE Driving License: You need a valid UAE driver's license to drive in the UAE.
• Emirates ID: You need a valid Emirates ID card to prove that you live there.
• Credit Card: You need a valid credit card.

Tourists who want to drive a rental car in Dubai need to have a valid passport and a driver's license from their home country. They also need either a tourist visa or an entry stamp. You also need a working credit card. An International Driving Permit is not always required, but it is highly recommended.

Required documents for international visitors

People from other countries need a passport and any necessary visas to get into the country. Also, depending on where you're coming from, you might need to show a health certificate.

• Passport: You absolutely need a current passport; it serves as your main ID.
• Home-country driving license: To drive, you’ll require a current license issued where you live.
• International Driving Permit (IDP): You may need an International Driving Permit if your driver's license isn't accepted in many countries. People from places like the United States don't usually need a new license; their current one works. However, it's a good idea to have an international permit.
• Credit card: A credit card is usually needed to cover any damages that might happen.

Important Considerations

• Age: You need to be 21 or older.
• License language: If your home license isn't in English, it's a good idea to get an IDP to avoid legal issues.

Some countries have deals with the UAE that let visitors drive there without an International Driving Permit. The UK, the US, Australia, Canada, Germany, France, New Zealand, Switzerland, Oman, Singapore, Hong Kong, Bhutan, and Malaysia are some of these. Before you leave, it's always a good idea to check the status of your country.

Important considerations

• Tourists and residents of the UAE have different rules.
• Only non-residents can drive with just their home license from approved countries. It's a good idea to check with the UAE government or your embassy before you travel, since rules can change.

Tourists can rent a car at the airport, but it's better to make a reservation ahead of time. You will need your passport, a driver's license from your home country, and maybe an IDP. Making a reservation ahead of time saves time and makes sure you can get what you want.

To rent a car immediately upon arrival

• If you book ahead of time, you can be sure that there will be space and that your flight won't be delayed.
• Have your passport, license, and IDP ready.
• You will need a credit card for the deposit and any fees.

Not all tourists need an IDP, but a lot of them do. You need an IDP to drive legally if your license is not from a country that the UAE recognizes. It's still a good idea to have an IDP even if your license is accepted.

Key points to remember

• Make sure your license is valid without an IDP.
• Many visitors need to have both their home license and an IDP.
• Always bring both to avoid fines or problems with us.
• Get your IDP before you leave, as it must be issued in your home country.

Yes. You can add another driver, but you must follow our rules. Both drivers must be of legal driving age and have valid licenses. Most of the time, there is a fee. When you pick up the car, both the main driver and the extra driver need to be there.

How to add an additional driver

• When you book, let us know.
• You can also add a driver at our rental counter when you pick up the car.

Requirements for additional drivers

• Must have a valid license that meets our rental rules
• Must be at least the age set by us
• Must be there to sign the contract when the car is picked up
• Must follow the same rules as the main driver

Yes, Alwajaha Rent Cars will pick up and drop off your car anywhere in Dubai. You can have your rental car brought right to your hotel, home, or place of work. You can also arrange for pickup from a place that works best for you.

Alwajaha Rent Cars does, in fact, provide airport pickup and drop-off services—incredible convenience after a flight. Discuss the specifics of your arrival. Your vehicle will be waiting for you there. There are no lengthy waits. After you have landed, we will deliver the keys to you. And that's it. Simple to get started.

Yes. Alwajaha Rent Cars will bring your car to your hotel or home. It's a common service that saves you a trip from our rental office.

Details

• You can have the car brought to your hotel or home
• It's meant to make things easier and faster for you
• Delivery is available for all types of cars, from basic to luxury
• When you book, just give the address and ask for delivery

You will need to show the original papers. No photocopies. It's a quick check, but it's necessary.

Documents to show

• Your original ID (Emirates ID if you live there, passport if you are a tourist)
• Your valid driver's license
• Your visa page (for tourists)
• A copy of the rental agreement.

We might cancel your reservation or charge you a fee if you're late. If you're running late, it's important to get in touch with us.

If you’re late for a rental car pickup

The car you reserved may be given to someone else; there is typically a 30- to 60-minute grace period; if you don't show up or call, the reservation may be canceled; you may be offered a different car at a higher price; and there may be additional fees.

You can pay Alwajaha Rent Cars with a credit card or debit card. To pick up a vehicle, the person who owns the payment card needs to show it. We also accept cash, bank transfer, and even Apple Pay. Super easy. No stress with payments. Fast invoicing. No hidden stuff. You’ll know the full amount before confirming. We keep it simple, always.

No, Alwajaha Rent Cars does not require a security deposit to rent a vehicle. This makes renting easier and gives customers a stress-free experience.

Yes, Alwajaha Rent Cars will let you pay in cash for your rental car. But it's a good idea to double-check the payment options when you book, since policies can change.

• No, Alwajaha Rent Cars is completely open and honest, and there are no hidden fees.
• The rental agreement clearly states all fees and costs.

You can use cards in other currencies, but the final charge will be in AED. Your bank sets the exchange rate and may add fees. To avoid extra costs, it's best to pay in AED or use a multi-currency card loaded with AED.

Payment options

Cash is accepted, but AED is the most practical. We charge in AED, not your home currency; you can use Visa or Mastercard debit or credit cards; and a multi-currency forex card can help you avoid fees and get a better rate.

What to do

• When you can, pay in AED.
• Before you leave, load AED onto your forex card.
• Ask your bank about fees for transactions outside of the country.

You have to be at least 21. If you're under 25, you'll have to pay a fee for being a young driver.

Age rules

• Minimum age to rent: 21
• Luxury cars: Usually 25+ only

Tip

Before making a reservation, always read the rental terms. Depending on the car, the age rules may be different.

Yes, but they have to follow the company's rules and be added to the contract. There is usually a fee, and the driver must show a valid ID when they pick up the car.

Key requirements

• Both drivers need to be there when the car is picked up.
• The extra driver needs to show valid documents.
• Residents need an Emirates ID and a UAE license.
• Tourists need a passport, a visa, a license from their home country, and an IDP if they need one.
• The minimum age is usually 25.
• There may be a daily fee.

Stop the car, see if anyone is hurt, and call the police. You can report minor accidents using the Dubai Police app. To get your insurance money, you will need a police report.

Immediate actions

• Pull over safely and turn on your hazard lights.
• Check to see if anyone is hurt.
• Call 999 for emergencies or 998 for an ambulance.
• Use the Dubai Police app for minor accidents.

After the accident

• Get the other driver's contact and insurance information
• Take pictures of the damage and the scene
• Get a police report; this is required for insurance
• Let your insurance company know.

Next steps

• Send in the police report to start your claim.
• Do what the police tell you to do.

To avoid penalties, you must pay the fine or toll. You can pay for most things online. If you don't pay your bills, you could get in more trouble or pay more fines.

Traffic fines

• You can pay online at www.salik.ae or at a police station.
• Check and pay with your car or license plate number
• If you don't pay on time, the police or a court may come to see you.

Salik (toll charges)

• When you go through a Salik gate, you automatically pay a toll.
• You need a Salik tag and enough money in your account.
• You can pay your bills or add money to your account online.
• If you don't pay within 5 business days, you'll get a fine.
• If you drive without a tag for more than ten days after your first trip, you will also get a ticket.

Watch out for

• Unpaid tolls or fines can quickly add up
• Tampering with Salik tags can result in extra penalties

First, don't panic. Get to a safe place. Then get in touch with us right away. Don't try to fix yourself. Help will be on the way soon. We get things done quickly. Just wait in safety.

Keep Yourself Protected

• Get to a safe place: Drive slowly to the side of the road or the emergency shoulder, away from traffic.
• Turn on your hazard lights: To warn other drivers, turn on your emergency or hazard lights.
• Stay in your car: It's always safer to be in your car with your seatbelt on when you're on a busy road. If you have to leave it, do so carefully from the passenger's side and step to the side of the flow of traffic.
• Look For Professional Assistance: If you have a roadside assistance plan or your insurance covers it, you should call them first. If you are in a dangerous situation or on a main road, you need to call 999. You can call the police non-emergency number 901 if you are in a situation that is not an emergency or if there is a small problem.

Wait For Help

• Stay calm: Worrying can make things worse.
• Stay somewhere safe: If your car is safer than being outside, stay in it. Don't take help from people you don't know; instead, wait for the help you asked for.
• Get your information ready: When you ask for help, be ready to tell our roadside assistance team where you are and give them information about the car and the problem.

You have to bring the car back with the same amount of fuel as when you picked it up, which is usually full. If you return with less gas, you'll have to pay a high penalty fee, which is usually much higher than the price at the pump.

Key points

You must return the car with a full tank of fuel. If you have low fuel returns, you will have to pay a higher refueling fee. Your credit card can cover these costs.

Alwajaha Rent Cars does, in fact, offer child safety seats for its customers. Please make your request in advance to guarantee that they are available and that they are installed correctly.

Every time, yes. cleaned both the interior and exterior. A pleasant aroma. The seats have been cleaned, and the handles have been disinfected. No dirt or dust at all. Always appears to be brand new. Observe it yourself. We never send out unclean vehicles. Before leaving the garage, every vehicle is prepared. This is a rather typical procedure.

Yes, Alwajaha Rent Cars offers roadside assistance to all customers 24 hours a day, seven days a week. If you have an emergency or a problem with your car, help is only a phone call away.

People to call in case of an emergency

• 999 for the police
• 998 for an ambulance
• Civil Defense (fire and rescue): 997

In case of a medical emergency:

• Call 998 for an ambulance
• TGo to U.ae for medical care

Make sure it's safe:

• Look for injuries on yourself and others.
• If there is a small accident with no injuries, move the cars to the side if it is safe to do so.
• Don't move cars if people are hurt or it's not safe.

Never leave the scene of the accident:

• It is against the law to leave the scene and could get you in trouble.

Take pictures of the scene:

• Take clear pictures of all the cars, the damage, and the area around them.
• Give the other people involved your contact and insurance information.

Get a report from the police:

• Required for insurance claims and legal reasons.
• If you were in a hit-and-run, use the Dubai Police App to file a "Unknown Accident Report."

Get in touch with your insurance company:

• Tell the police about the accident and give them the police report to start your claim.

First Aid

• If you know how, give basic first aid like stopping bleeding or stabilizing injuries until help arrives.

• Yes, all of the cars you rent from Alwajaha Rent Cars come with important safety features.
• This includes modern safety equipment like airbags, ABS brakes, and more to give you peace of mind.

First, don't panic. Get to a safe place. Then get in touch with us right away. Numbers on the receipt or inside the car. Don't try to fix yourself. Help will be on the way soon. We get things done fast. Be patient and safe.

If your car breaks down, move it safely to the side of the road and turn on your hazard lights to warn others. Stay inside with your seatbelt on unless you must exit carefully from the passenger side. Call roadside assistance or your insurance company first, and if you’re in danger, dial 999 or 901 for non-emergencies. Stay calm, avoid strangers, and keep your location and car details ready for help.